Ultimate Finish / BigBoi UK ("We" "Our") considers the protection of your ("You") privacy to be of utmost importance. We maintain strict customer information privacy policies and use state of the art technologies to safeguard customer information and communications from unauthorised intrusions and access. As a leading retailer of car care products, we recognise and understand that the growth of online services, including internet eCommerce services, has created additional privacy concerns, particularly around identify theft. This policy explains how we may collect information about you and then how we use it. It also gives certain assurances on things that we will and what we will not do.

1. Collection of information:

We may collect personal information about you when -

• you buy a product or service from us
• you contact us with an enquiry or in response to a communication from us

We may take this information from you in a number of ways:

• Internet & email
• Telephone (both fixed and mobile)
• Fax

2. Use of information:

Information you provide or we hold about you may be used by us and/or our agents to:

• identify and respond to you when you make direct enquiries or requests to us
• administer any accounts, services and products provided by us
• undertake marketing & customer analysis
• help prevent and detect fraud or loss
• contact you about other services and products offered by us, and selected partners (provided you have given prior consent)

3. Disclosure of information:

3.1. We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale, or where legitimately requested for legal or regulatory purposes; as part of legal proceedings or prospective legal proceedings.

3.2. Personal information provided may be disclosed to other businesses or reputable third-party companies such as, but not limited to, courier services or social media outlets. Ultimate Finish / BigBoi UK requires any such third-party to handle personal information as completely confidential, complying with UK Data Protection and consumer legislation at all times.

4. Monitoring:

We may monitor and record calls made to us for the purposes of quality assurance, legal, regulatory and training.

5. Protection of information:

We maintain strict security measures in order to protect personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorised access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using secure socket layer (SSL) encryption.

6. Links to 3rd Party Web Sites:

Our websites may contain links to other recognised and respected organisations websites. We are not responsible for the privacy practices of these sites. This privacy policy applies solely to information collected on the iBigBoi-UK.com website.

7. Cookies:

The iBigBoi-UK.com website may make use of cookies (cookies are small pieces of information that are sent from our website to the cookie file of the browser on your computer's hard disc).

We sometimes use cookies for several reasons:

a) To allow you to carry information across pages of our website and avoid having to re-enter information when you return to the site. This will help simplify the logging on procedure for previously registered users.

b) To monitor our website traffic and analyse how our website works. This will allow us to make changes to the website in the future and make it easier to use.

You have the ability to accept or decline cookies by modifying the settings in your browser. The majority of browsers will allow the user to alter the settings used for cookies. The help menu on your browser will have further details. Please remember that turning cookies off may restrict your access to the UF website.

If you have your browser set to disable all cookies then you may not be able to access some parts of the UF website. If your browser is set to prompt you when cookies are being used, you will have to answer "yes" when prompted to gain full access.

8. Changes to this policy:

We reserve the right to change this policy at any time, the updated version will be posted on UF websites from time to time. Your continued use of our sites following the posting of changes to this policy will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the terms of the policy that applied at the time the information was collected.

9. Force24 Cookies & Tracking:

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

• F24autoID • F24personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

• Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website. • A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

10. Contact Us:

If you would like further information about this policy or you wish to inquire about the data we hold about you, please contact us:

Ultimate Finish / BigBoi UK
26 Kings Hill Avenue
Kings Hill
Kent
ME19 4AE
United Kingdom
Tel: +44 (0) 1474 360 360
Email: bigboi@theultimatefinish.co.uk